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Frequently Asked Questions |
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Click on a Question to see its answer:
| Q. | Do you have a catalog showing all of your products? |
| A. | We constantly add new products, that catalogs become outdated. Currently, all of our products are now listed on our website and we are adding new products all the time. |
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| Q. | How long does shipping take? |
| A. | Please allow 7-14 business days for your shipment to arrive at your location, if product is in-stock. Expedited shipping is available for your urgent orders. |
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| Q. | If products are not in-stock at the time order is placed, when will products be expected to be in-stock? |
| A. | Depending on the products, it usually takes 1-2 weeks for the products to arrive. We receive containers filled with products frequently. Special order products take longer than 1-2 weeks; contact an A.C.E. Thatch & Bamboo, Inc. representative for further information. |
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| Q. | Can I track my shipment on the internet? |
| A. | Yes, if your shipment is sent out by U.P.S. or by Fed-Ex. We can supply you with your shipment’s tracking number. |
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| Q. | What if I only want to place a small quantity order, do you sell to individuals? |
| A. | Yes, A.C.E. Thatch & Bamboo, Inc. sells wholesale and retail. Please note specific products with minimum orders. |
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| Q. | Can I Thatch my roof myself? |
| A. | Yes, A.C.E. Thatch & Bamboo, Inc. supplies (2) two different types of Do-It-Yourself Thatch. Please check out the following sections to learn more: Dekriet Reed Tiles, Palm Leaf Rain Cape and Do-It-Yourself Thatch |
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| Q. | Can my Bamboo Poles be cut prior to shipping? |
| A. | Yes, we can cut your order of Bamboo Poles to your specifications for an additional charge, please see our Bamboo Poles section. |
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| Q. | Do you have a showroom? |
| A. | Sorry no showroom, we do have a warehouse in Groveland, Florida. |
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| Q. | How long would Thatch last outside? |
| A. | Depends on many factors:
- angle of roof (roof pitch)
- does roof get daily sunlight?
- are there trees overhanging the roof?
Thatch is a natural material, however, normally the product can last 5 to 7 years in ideal conditions - to be safe: figure 3 to 5 years. |
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| Q. | Does Thatch mildew? |
| A. | This is a natural material and therefore subject to the environment in which it is used. Please see specific Thatch product page you are interested in. |
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