Frequently Asked Questions
Click on a Question to see its answer:

Q.Do you have a catalog showing all of your products?
A.We constantly add new products, that catalogs become outdated. Currently, all of our products are now listed on our website and we are adding new products all the time.
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Q.How long does shipping take?
A.Please allow 7-14 business days for your shipment to arrive at your location, if product is in-stock. Expedited shipping is available for your urgent orders.
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Q.If products are not in-stock at the time order is placed, when will products be expected to be in-stock?
A.Depending on the products, it usually takes 1-2 weeks for the products to arrive. We receive containers filled with products frequently. Special order products take longer than 1-2 weeks; contact an A.C.E. Thatch & Bamboo, Inc. representative for further information.
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Q.Can I track my shipment on the internet?
A.Yes, if your shipment is sent out by U.P.S. or by Fed-Ex. We can supply you with your shipment�s tracking number.
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Q.What if I only want to place a small quantity order, do you sell to individuals?
A.Yes, A.C.E. Thatch & Bamboo, Inc. sells wholesale and retail. Please note specific products with minimum orders.
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Q.Can I Thatch my roof myself?
A.Yes, A.C.E. Thatch & Bamboo, Inc. supplies (2) two different types of Do-It-Yourself Thatch. Please check out the following sections to learn more: Dekriet Reed Tiles, Palm Leaf Rain Cape and Do-It-Yourself Thatch
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Q.Can my Bamboo Poles be cut prior to shipping?
A.Yes, we can cut your order of Bamboo Poles to your specifications for an additional charge, please see our Bamboo Poles section.
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Q.Do you have a showroom?
A.Sorry no showroom, we do have a warehouse in Groveland, Florida.
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Q.How long would Thatch last outside?
A.Depends on many factors: - angle of roof (roof pitch) - does roof get daily sunlight? - are there trees overhanging the roof? Thatch is a natural material, however, normally the product can last 5 to 7 years in ideal conditions - to be safe: figure 3 to 5 years.
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Q.Does Thatch mildew?
A.This is a natural material and therefore subject to the environment in which it is used. Please see specific Thatch product page you are interested in.
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